Technical Operations Engineer
Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services.
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication.
This role is responsible to comply with security policies and procedures of our client/company.
This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels.
Degree or Diploma in IT/Computer Science or any relevant discipline.
We need Fresher or 1/2 years working experience in IT Application Support environment.
Some background in software development/ testing/ maintenance will be an added advantage.
If you are interested, please send your CV to firstname.lastname@example.org